Shipping & Returns

Last Updated: August 1, 2026

Thank you for shopping with Twist Tag! We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your door. Please review our Shipping & Returns Policy below.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During new product launches, holidays, promotions, or periods of high order volume, processing times may be longer. If there is a significant delay, we will notify you using the email address provided at checkout.

Shipping

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated delivery times begin after your order has been processed and shipped.

Twist Tag is not responsible for delays caused by shipping carriers, severe weather, customs processing, or other events outside of our control.

Free Shipping

We offer FREE Standard Shipping on qualifying orders of $50 or more within eligible shipping destinations.

Free shipping promotions are subject to change without notice.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Twist Tag is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. If your order has not entered processing, we'll do our best to update your shipping information.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Twist Tag is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, please contact the shipping carrier first. We're happy to assist you with any information needed to file a claim.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged item(s)
Photos of the packaging

We'll review your claim and work with you to find an appropriate solution.

Returns

Please review our Return & Refund Policy for complete information regarding return eligibility, refunds, and exchanges.

Please Note: Liquid-filled accessories are non-refundable.

Contact Us

If you have any questions about shipping, returns, or your order, please visit our Contact Us page or email us using the contact information provided on our website.

We strive to respond to all inquiries within 1–2 business days.