Return & Refund Policy

Return & Refund Policy

Last Updated: July 31, 2026

Thank you for shopping with Twist Tag. We want you to be completely satisfied with your purchase. If you are not, please review our Return & Refund Policy below.

Returns

We accept returns of eligible items within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase (such as your order confirmation or receipt) is required.

We reserve the right to refuse any return that does not meet these requirements.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or you received the wrong item:

  • Personalized or custom-made products.

  • Made-to-order products.

  • Liquid-filled accessories, including tags and other liquid-filled products.

  • Gift cards.

  • Clearance or final sale items.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and its packaging.

Once reviewed and approved, Twist Tag will provide a replacement, store credit, or refund at our discretion.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We only replace items that are damaged, defective, or incorrect.

If you would like a different color, style, or design, you may return an eligible item (if it meets our return requirements) and place a new order, subject to product availability.

Return Shipping

If the return is the result of our error or a damaged or defective item, Twist Tag will provide a prepaid return shipping label.

For all other approved returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Twist Tag is not responsible for returns lost or damaged in transit.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this time, orders may have entered production or shipment and cannot be canceled.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback. We are committed to resolving issues quickly and fairly.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at support@twist-tag.com. When inquiring about a return or refund for a previously placed order please include your order number with all inquiries so we can assist you promptly.